Enterprise Configuration Specialist

1 week ago


Copenhagen, Copenhagen, Denmark Modern Hardware Full time

About Modern Hardware: Our company is a leading provider of engineering and professional services worldwide. We strive to deliver cutting-edge solutions and maintain a robust IT infrastructure to support our global staff.

Job Summary:

This role is part of the Enterprise IT Service Management Organisation, reporting directly to the Practice Manager, Service Asset & Configuration Management.

Key Responsibilities:

  1. Ensure accurate processing of vendor Advance Shipping Notice files in our systems.
  2. Process generic requests for asset creation, updates, and configuration management tasks assigned to the enterprise queue.
  3. Maintain up-to-date ServiceNow Asset and Configuration models.
  4. Build and verify asset records during merger and acquisition projects, collaborating with Asset Management Specialists to ensure accuracy.
  5. Integrate new infrastructure devices into the CMDB, documenting all relevant details.
  6. Support office closure-related asset and configuration requests, including transfers and status updates.
  7. Analyse data to identify discrepancies in assets and configurations, ensuring timely resolutions.
  8. Verify accurate asset-to-configuration item creation and collaborate with asset management teams to address missing data records.

Salary Estimate:

The estimated annual salary for this position is around $75,000, depending on location and experience. This figure is based on industry standards and may vary according to individual qualifications and negotiations.

Required Skills and Qualifications:

  • ITIL certification, demonstrating a thorough understanding of the ITIL framework and ability to implement its principles within an IT service management context.
  • Strong familiarity with ServiceNow and ability to leverage its features effectively.
  • Excellent communication, documentation, and analytical skills, with a focus on detail-oriented work and process management.
  • Ability to build strong relationships with colleagues and stakeholders, promoting effective collaboration and communication.
  • Adaptability, enthusiasm for change, and commitment to ongoing development and growth.


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