Enterprise Client Success Specialist
2 weeks ago
At Accutics ApS, we're seeking a highly skilled Enterprise Client Success Specialist to join our team. In this role, you'll be responsible for fostering strong relationships with our global customer base.
About the RoleYou will work closely with account executives, solution architects, and support teams to own the customer relationship once a contract renewal is completed (typically after 12 months). Your primary responsibility will be to ensure customers see and understand the ongoing impact generated through our products and services.
The ideal candidate will have a curious mindset, being eager to ask questions and seek clarification when needed. You should also be structured in your approach, taking pride in being accountable for your tasks. As a start-up, we value mutual accountability, which requires trust and open communication.
Key Responsibilities- Develop an intimate knowledge of our products and services, as well as their associated use cases.
- Build strong relationships with key stakeholders and decision-makers within customer organizations, including budget owners, product owners, data/taxonomy owners, agency contacts, and admin users.
- Maintain a high Net Retention Rate above 110% across your account portfolio.
- Schedule and conduct periodic business reviews with customers to receive feedback, share product updates, and suggest maturity journeys.
- Monitor platform usage to identify underutilized features or potential areas of churn risk.
- Provide feedback to the product team about feature requests or areas for improvement.
- Work with the marketing team to develop client success stories and case studies.
As a Global Account Development Manager at Accutics, you can expect a competitive salary of approximately €60,000 - €80,000 per year, depending on experience, plus additional benefits and opportunities for growth.
We value innovation, collaboration, and growth within our team. If you're looking for a challenging and rewarding role where you can make a real impact, please submit your application by emailing us.
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