Global Training Administrator
4 weeks ago
Global Training Administrator
In this role, you will be responsible for providing first-line support to internal customers seeking advice on training administration topics. Your primary goal will be to ensure that our customers have a seamless and easy-to-use setup for handling their training administration.
Main Responsibilities:
- Support an increasingly agile workforce in minimizing time spent on maintaining training content across Novo Nordisk
- Anchor key knowledge in supported processes and share learnings with relevant stakeholders across the organization
- Participate in building and implementing a new service management solution
- Be curious and ready to identify optimization and standardization opportunities in our support setup for the benefit of our stakeholders
- Seek inspiration from new technology solutions to deliver the best possible service experience for customers
Qualifications:
- Natural talent for customer support and interest in training administration processes
- Experience from other administrative roles within training administration, with 2+ years of experience working in an international environment, preferably within the pharmaceutical industry
- Experience from implementation or operation of a service management system, e.g. ServiceNow
- Familiarity with GMP requirements, ideally for the training process
- Flair for and natural interest in IT systems (we use LMS system)
- Fluency in English and Danish, both spoken and written
About the Department:
You will join the business area Training & Capability Building, which is part of Global People and Organisation. You will become part of a department responsible for delivering standardized and automated training administration across Novo Nordisk.
Working at Novo Nordisk:
We drive change and strive for operational excellence. We're a dynamic company in a dynamic industry, and we know that what got us to where we are today is not necessarily what will make us successful in the future. We embrace experimentation and strive for excellence without fixating on perfection.
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