Global Internet Service Delivery Lead

17 hours ago


Copenhagen, Copenhagen, Denmark Pandora AS Full time

About the Role:

Pandora A/S is seeking a highly skilled and experienced Internet Project Manager to join our global operations team. This key position plays a crucial role in overseeing and elevating our global internet infrastructure, ensuring seamless connectivity and performance across all retail locations.

Key Responsibilities:

  1. Develop and manage Service Level Agreements (SLAs), Service Level Indicators (SLIs), and Service Level Objectives (SLOs) for high-quality internet service delivery
  2. Collaborate with procurement teams to select partners that deliver value and performance
  3. Work closely with local teams to address regional needs and requirements
  4. Partner with technology and network teams to ensure robust, scalable, and secure services
  5. Support retail system upgrades and new location integrations to maintain optimal internet performance
  6. Monitor and resolve internet performance issues promptly to minimize downtime
  7. Coordinate with vendors for timely support and maintain efficiency metrics
  8. Provide training, support, and documentation on internet services to internal stakeholders
  9. Conduct proactive network analysis and produce issue reports to inform business decisions

Requirements:

  • Bachelor's degree in Information Technology, Computer Science, or a related field
  • Proven experience in managing enterprise internet services globally
  • Strong knowledge of network infrastructure, Wi-Fi, and enterprise internet service providers
  • Deep understanding of routing protocols, WAN Communications, and Cisco routers/switches
  • Experience with firewalls, WAN deployments, Palo Alto Global Protect, and Cisco Wifi enterprise global deployments
  • Excellent problem-solving, communication, and documentation skills
  • Ability to work under a global follow-the-sun model
  • Flexible, self-motivated, and able to work individually and as part of a team
  • Fluent in English; French, Spanish, or German as a second language is an asset


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