Global Internet Service Delivery Lead
17 hours ago
About the Role:
Pandora A/S is seeking a highly skilled and experienced Internet Project Manager to join our global operations team. This key position plays a crucial role in overseeing and elevating our global internet infrastructure, ensuring seamless connectivity and performance across all retail locations.
Key Responsibilities:
- Develop and manage Service Level Agreements (SLAs), Service Level Indicators (SLIs), and Service Level Objectives (SLOs) for high-quality internet service delivery
- Collaborate with procurement teams to select partners that deliver value and performance
- Work closely with local teams to address regional needs and requirements
- Partner with technology and network teams to ensure robust, scalable, and secure services
- Support retail system upgrades and new location integrations to maintain optimal internet performance
- Monitor and resolve internet performance issues promptly to minimize downtime
- Coordinate with vendors for timely support and maintain efficiency metrics
- Provide training, support, and documentation on internet services to internal stakeholders
- Conduct proactive network analysis and produce issue reports to inform business decisions
Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field
- Proven experience in managing enterprise internet services globally
- Strong knowledge of network infrastructure, Wi-Fi, and enterprise internet service providers
- Deep understanding of routing protocols, WAN Communications, and Cisco routers/switches
- Experience with firewalls, WAN deployments, Palo Alto Global Protect, and Cisco Wifi enterprise global deployments
- Excellent problem-solving, communication, and documentation skills
- Ability to work under a global follow-the-sun model
- Flexible, self-motivated, and able to work individually and as part of a team
- Fluent in English; French, Spanish, or German as a second language is an asset
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