Service Director
1 month ago
Company Overview:
Carrier Global Corporation is a leader in providing healthy, safe & sustainable building & cold chain solutions.
We are providing customers worldwide with advanced, energy efficient & environmentally sustainable systems.
In this role, you will be responsible for ensuring that all service departments are properly managed, aligning local management groups and CTE service organizations with priorities and strategic directions.
Job Summary:
We are seeking an experienced professional to join our team as a Service Director (Scandinavia) to ensure the smooth operation of our service departments and drive business growth through expanding service product offerings and increasing spare parts sales.
Key Responsibilities:
- Servicing Management: Ensure the local management group and CTE service organization is aligned ref. the priorities and strategic directions.
- Commercial Relationships: Work closely with the Sales Director to develop commercial relationships with key customers, developing & training personnel to meet their future strategic goals.
- Business Strategy: Actively participate in management meetings to develop & implement overall business strategy.
- Revenue Growth: Actively grow revenue by expanding service product offerings as required by customers.
- Spare Parts Sales: Actively grow spare parts sales both organically and by the implementation of new product lines in conjunction with spare parts development team at a European level.
- Service Delivery Network: Work with all stakeholders to enhance the service delivery reputation of the company; maintain & if required further develop our Service Delivery Network.
- Audit Program: Oversee and develop our Service Network audit program & cost management system.
- Process Implementation: Ensure implementation & follow up on agreed processes for mounting / installation throughout service partner network.
- EHS Programs: Work with Network Operations Manager to deliver both company & Network EHS programs.
- Technical Support: Oversee our Technical Support team & work with the Technical Operations Manager to deliver projects, such as: re-work campaigns to ensure such projects are completed in a timely & professional manner.
- Market Pricing: Control market pricing for Contracts & telematic solutions in conjunction with Sales Director.
- Customer Portal: Continue to develop our online customer portal
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