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Customer Experience and Administrative Support Professional
2 months ago
We are looking for talented individuals to join our team at Maersk, a global leader in the shipping and logistics industry.
With a strong focus on customer experience, you will play a key role in delivering exceptional service to new customers once they are onboarded into our system. Your activities may include:
Key Responsibilities:
- Customer Channel Management: You will be responsible for managing various customer channels, ensuring that customers receive timely and accurate information about their shipments.
- Case Management: You will work closely with customers to resolve any issues or concerns they may have, providing prompt and effective solutions.
- Customer Onboarding and Relationship Management: You will be responsible for welcoming new customers to our system, providing them with essential information and support to ensure a smooth transition.
- Contract and Dispute Management: You will work with customers to understand their contractual requirements and resolve any disputes that may arise.
Administrative Stream: As part of our administrative team, you will provide critical support to colleagues across various functions. Your tasks may include:
- Providing administrative assistance to senior colleagues, such as scheduling meetings, preparing reports, and maintaining records.
- Collaborating with cross-functional teams to achieve business objectives, including project coordination, data analysis, and process improvement.
- Developing and implementing efficient processes to enhance productivity and streamline workflows.
Who We Are Looking For: To excel in this role, you should possess excellent communication skills, be able to work independently, and demonstrate a proactive approach to resolving problems. Additionally, you should have a keen sense of detail, be organized, and able to prioritize tasks effectively.
Maersk is an equal opportunities employer and welcomes applicants from diverse backgrounds. We are committed to creating an inclusive workplace where everyone feels valued and respected. Our benefits package includes competitive compensation, comprehensive training programs, and opportunities for career advancement.
We estimate the salary for this position to be around $60,000-$80,000 per year, depending on location and experience. If you are passionate about delivering exceptional customer experiences and are looking for a challenging role in a dynamic company, we encourage you to apply.
