Customer Experience Liaison
2 weeks ago
Opportunity
At Maersk, we are pioneers in logistics, driving innovation to simplify global trade. We're expanding our capabilities to become a comprehensive logistics service provider, delivering intelligent solutions worldwide. By joining our team, you'll empower your colleagues to find new ways to streamline logistics, making it customer-friendly and efficient.
We strive to make trade more open, inclusive, and sustainable, connecting communities, feeding, and bringing wealth to the world. With Maersk, you'll be part of a global team that exercises leadership responsibly, moving 20% of global container trade.
We Offer
In Maersk, you'll have the freedom to take on new challenges, trusted and empowered to drive results. We offer a global career at the forefront of world trade, with opportunities to explore Maersk's global presence. Our talent development initiatives and competitive benefits make us a leader in the industry.
We operate in over 130 countries, working across continents, cultures, and individuals from all walks of life. This drives our ambition to create equitable and inclusive workplaces where every individual can have a sense of belonging.
Some highlights include:
- Industry-leading talent development initiatives and competitive benefits.
- Flexible Workplace Policy and working hours.
- Access to internal training opportunities.
- Excellent benefits to employees, including a competitive pension scheme, health insurance, and more.
Key Responsibilities:
You will provide services to customers once they are onboarded in the Maersk environment. Activities may include:
- Managing and monitoring the end-to-end shipment process.
- Coordinating with various stakeholders in shipment process handling.
- Orchestrating the overall flow of an end-to-end shipment.
- Providing value-added services to customers through effective business solutions.
- Query Resolution with shippers/Customers/Key Account Managers/other stakeholders.
- Maintaining a customer-centric approach to avoid errors and take preventive measures.
- Preparing and submitting all documents in a timely and accurate manner.
- Responsible for cross-selling/up-selling, customer retention.
- Adhering to process and Standard Operating Procedures (SOPs) and Internal Operating Procedures (IOPs).
- Identifying deviations in process and sharing them proactively with the customer and reporting head.
- Responding to all enquiries in a timely and accurate manner.
- Maintaining effective and proactive communication with clients.
- Recording and reporting performance to provide suitable recommendations.
- Working with the KCMs/Commercial team to establish and strengthen customer relationships.
- Complying with specific customer SOPs and monitoring respective KPIs.
- Executing reports or other tasks assigned by Team Leader/Manager.
We are looking for:
- Relevant experience within logistics and related areas.
- Good knowledge of and experience with Logistics companies and Supply Chain Management operations.
- Excellent communication skills and the ability to communicate confidently for coordination with stakeholders.
- Language Requirements: English, French, Spanish.
- Passion to drive closures (result orientation) & high-level customer service orientation (customer centricity).
- Well-organized when working under pressure.
- Team player – Works together with others in the business unit to achieve results.
- Good understanding of operational processes.
- Conveys a sense of urgency and drives issues to closure.
- Positive and proactive attitude.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing
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