Maersk Logistics Customer Experience Coordinator

1 month ago


Copenhagen, Copenhagen, Denmark Maersk Full time
About the Role

We are looking for a highly skilled and motivated LCL Customer Experience Agent to join our team in EAD. This role will be responsible for managing LCL import and export operations, from booking to delivery, ensuring compliance with all company procedures.

Key Responsibilities
  • Supervise bookings, provide quotations on LCL import and export, handle entries, complete Bill of Lading (BoL) and sea freight documents
  • Monitor carrier booking transactions and follow up on billing
  • Maintain relationships with Maersk offices at destination/origin, customers, and vendors;
  • Assist in resolving customer queries and issues, both in Slovenian and English
  • Data processing and reports
Requirements
  • Experience in managing import/export operations is a plus
  • Excellent English and Slovenian command, both written and spoken
  • Good communication skills
  • Detail-oriented and hands-on approach
  • Issue resolution abilities, open to learning and accountable
  • Good knowledge of MS Office
Location

The position is based in Ljubljana or Rijeka (Croatia).

Salary and Benefits

We offer a competitive salary of around €45,000 per year, depending on experience. Additionally, you will have access to a range of benefits, including health insurance, pension plan, and paid time off.

Why Choose Us

At Maersk, we value diversity and inclusivity in the workplace. We strive to create an environment where everyone feels welcome and valued. Our teams work together to achieve common goals, and we believe that this collaborative approach sets us apart from other companies.



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