Senior Customer Support Specialist
4 weeks ago
About Deltek, Inc.
Deltek is a leading provider of enterprise software and solutions for project-focused businesses.
Job Overview
This position involves working as an Enterprise Software Support Expert to provide top-notch support to our customers utilizing the Maconomy platform.
About the Role
As a key member of our customer support team, you will be responsible for delivering exceptional support to our clients, resolving technical issues efficiently, and ensuring their satisfaction with our services. This role requires strong problem-solving skills, excellent communication, and a passion for delivering outstanding customer experiences.
Key Responsibilities:
- Provide comprehensive support to Deltek's Maconomy Enterprise and Cloud-based customers, ensuring they receive timely and effective assistance with any issues or concerns they may have.
- Utilize a collaborative approach to troubleshoot and resolve complex technical issues, leveraging your expertise in problem-solving and analytical thinking.
- Collaborate with internal teams to identify areas for improvement and contribute to knowledge base development, ensuring our customers benefit from best practices and expert insights.
- Develop and maintain strong relationships with customers, acting as a trusted advisor and providing guidance on how to get the most out of our solutions.
- Stay up-to-date with product developments, system updates, and industry trends, applying this knowledge to deliver informed, solution-driven advice to our customers.
- Participate in cross-functional projects to drive business growth, process improvements, and strategic initiatives, aligning with company goals and objectives.
- Leverage data analytics and performance metrics to inform decision-making, drive customer satisfaction, and enhance the overall support experience.
Requirements:
- A minimum of 2 years of experience in a customer-facing role, preferably within the technology sector.
- Familiarity with ERP systems, such as Maconomy, and proficiency in database management (SQL or Oracle) would be beneficial.
- An ability to think critically, solve complex problems, and communicate effectively with both technical and non-technical stakeholders.
- Strong organizational skills, with the capacity to prioritize tasks, manage multiple projects simultaneously, and meet deadlines.
- Proficiency in Microsoft Office applications, including Excel, Word, and PowerPoint, with the ability to adapt to new tools and technologies.
- A passion for delivering world-class customer service, coupled with a willingness to learn and grow within the organization.
Benefits
We offer a competitive salary range of $80,000 - $110,000 per annum, depending on qualifications and experience, along with opportunities for professional growth, flexible work arrangements, and a dynamic work environment.
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