IT Service Desk Operations Manager
4 days ago
TP Aerospace is a dynamic and growing company operating in the aviation industry.
We are seeking an IT Service Desk Manager to join our team, playing a critical role in supporting the organization and setting standards across borders and cultures.
The key responsibilities of this position include:
- Managing and overseeing IT service desk operations, ensuring efficient and effective support for all IT-related issues.
- Developing and implementing IT service management processes and procedures based on ITIL best practices.
- Monitoring and reporting on service desk performance, identifying areas for improvement.
- Providing Tier 2 and 3 support for complex IT issues.
- Collaborating with other IT teams to ensure seamless delivery of IT services.
- Maintaining and updating IT service desk documentation.
- Ensuring compliance with security protocols and procedures.
To be successful in this role, you will require:
- A Bachelor's degree in Computer Science, Information Technology, or a related field with 5+ years of experience in IT service management.
- Strong knowledge of ITIL practices and service management tools.
- Experience in IT support for Tier 1 and 2 issues.
- Excellent problem-solving skills and attention to detail.
- Strong communication and interpersonal skills.
- Fluent in English both in writing and speaking.
Preferred qualifications include:
- Certified: ITIL certification, Microsoft certifications.
- Skills in PowerShell, Python, or other scripting languages.
- Experience with Microsoft solutions such as Intune, Defender, etc.
- Knowledge of firewalls, VPNs, and other security protocols.
We offer a highly vibrant and international work environment with colleagues from all over the world.
The estimated salary for this position is $80,000 - $120,000 per year, depending on location and experience.
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