Sales Support Specialist

3 days ago


Copenhagen, Copenhagen, Denmark ferm LIVING Full time

E-commerce Sales Supporter

We are seeking a highly motivated and service-oriented individual to join our e-commerce team. As an E-commerce Sales Supporter, you will be responsible for providing exceptional customer service, processing orders, and coordinating logistics.

Key Tasks

  • Respond to customer inquiries via phone, email, live chat, and Facebook
  • Process and handle orders, including Made to Order, Preorders and returns
  • Coordinate with warehouses and freight forwarders, and liaise with Logistics
  • Document product issues and resolve customer complaints
  • Assist with operational matters affecting customer service

Requirements

  • Proven customer service experience, preferably in a lifestyle, design, or interior brand
  • Positive attitude and high energy level
  • Excellent follow-up capabilities and time management skills
  • Proficiency in Microsoft Office, Business Central, Shopify and PIM
  • Fluent English skills, with other languages an advantage


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