Salesforce Functional Consultant

7 days ago


Copenhagen, Copenhagen, Denmark Capgemini Full time
About the Role

We are seeking a highly skilled Salesforce Senior Functional Consultant to join our team. As a key member of our team, you will play a crucial role in helping our clients achieve business value through the use of Salesforce.com.

Your primary responsibility will be to work closely with clients to understand their complex business processes and requirements, helping them develop Sales/Service and wider Salesforce solutions that add business value and innovation.

Key Responsibilities:
  • Analyzing client requirements through client meetings, facilitated workshops, and stakeholder interviews
  • Preparing functional documentation to exceed client expectations using deep functional Salesforce product knowledge and understanding of core Salesforce configuration (Sales/Service) and software features
  • Working closely with clients to understand their complex business processes and requirements, helping them develop Sales/Service and wider Salesforce solutions that add business value and innovation
  • Confidently facilitating workshops, being an excellent communicator, and interfacing between the client and our Salesforce consultants to ensure requirements are translated into solutions
  • Adding significant value to our projects by recommending and suggesting features that meet our clients' needs and configuring Salesforce features
  • Exceeding client expectations as the Salesforce functional expert and maximizing investment from the Salesforce platform
Requirements:
  • Good experience of Salesforce functional consultancy and/or business analysis experience covering one or more of the core Salesforce Clouds: Sales, Service, Experience Clouds
  • Experience of working on large complex end-user or client projects involving several hundred Salesforce end users
  • Certified to Salesforce Administrator, Service Cloud Consultant, Sales Cloud Consultant, or Community Cloud Consultant
  • Experience of agile project delivery and working as part of a wider team that includes highly skilled Salesforce developers, change management consultants, and testers
  • Proven experience taking highly conceptual business needs and translating these into clear user stories, managing the product backlog, and assisting the client with testing and product demonstrations
  • Proven ability to effectively communicate complex ideas, issues, concepts, and solutions to clients and executive project stakeholders in a jargon-free and easy-to-understand way
  • Experience working with 3rd-party delivery partners and AppExchange vendors is a plus, e.g., Mulesoft, Apptus, etc.
Why Choose Us?

We offer a collaborative and inclusive environment where everyone can thrive. Our team is passionate about delivering innovative solutions that drive business success. We believe in upskilling and reskilling our employees to help them grow professionally and personally.

Average annual salary for this position is around $120,000, depending on location and experience.



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