Salesforce Business Transformation Specialist

2 months ago


Copenhagen, Copenhagen, Denmark Better Collective Full time
About the Role:

This is an exciting opportunity to join Better Collective as a Salesforce Business Analyst and play a crucial role in managing the Salesforce product life cycle, conducting comprehensive business analysis, and collaborating with cross-functional teams.

The ideal candidate will have a strong understanding of Agile methodologies, experience working in Scrum or Kanban environments, and a proven track record of successfully managing Salesforce projects, including customization and configuration. They will also have exceptional knowledge of JIRA ticketing methodologies and processes, as well as Salesforce certifications. The team is looking for someone who thrives in a busy and vibrant environment, has strong attention to detail, and is eager to learn and take on new challenges.

Key Responsibilities:

• Collaborate with stakeholders to define and prioritise the Salesforce product roadmap
• Act as the subject matter expert on Salesforce capabilities, identifying opportunities for innovation and improvement
• Manage the end-to-end product life cycle, including requirements gathering, design, development, testing, and deployment
• Conduct comprehensive analysis of business processes, identifying gaps, pain points, and areas for optimisation across commercial and marketing ops and tech initiatives
• Translate business requirements into clear and actionable user stories, epics, and acceptance criteria
• Collaborate closely with development teams to ensure successful implementation and delivery of projects
• Foster strong relationships with key stakeholders, including sales, marketing, customer success, and IT teams
• Facilitate workshops and meetings to gather requirements, elicit feedback, and ensure alignment across teams
• Serve as a liaison between business users and technical teams, ensuring effective communication and understanding
• Develop and maintain data governance standards, ensuring accuracy, completeness, and consistency
• Design and deliver insightful reports and dashboards to provide stakeholders with actionable insights
• Continuously monitor data quality and provide recommendations for improvement

Requirements:

• Completed or studying a Business Analyst qualification (e.g., IIBA or BCS)
• Minimum of 3 years of experience as a Business Analyst, Product Manager, or similar role
• Proven track record of successfully managing Salesforce projects, including customization and configuration
• Strong understanding of Agile methodologies, with experience working in Scrum or Kanban environments
• Agile Certification desired
• Exceptional knowledge of JIRA ticketing methodologies and processes
• Salesforce certifications (e.g., Salesforce Administrator, Salesforce Business Analyst) are highly desirable
• Familiarity with software development life cycle (SDLC) and experience working with development teams

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