Senior Customer Onboarding Specialist

2 days ago


Århus, Århus Kommune, Denmark Whistleblower Software Full time
About Our Company
We are a technology company that specializes in providing compliance solutions to businesses. Founded in 2021, we have offices across Europe and a team of international experts who work together to create innovative software solutions. Our platform helps companies navigate the ever-changing landscape of compliance, allowing them to stay ahead of regulatory requirements and maintain a positive atmosphere in the workplace.

The Job Description
We are seeking a skilled Customer Success Manager to join our fast-growing SaaS company. This is an exciting opportunity for someone who wants to be part of a dynamic team and contribute to the success of our customers. As a key member of our international team, you will play a vital role in securing a best-in-class onboarding and service experience for our growing customer base and contributing to continuously increasing customer adoption and advocacy.

Key Responsibilities
  • Work closely with customers to solve problems, create value, and build loyalty.
  • Help build and optimize our Customer Success function across products and customer tiers.
  • Collaborate on projects across departments to improve the customer experience.
  • Be a source of customer feedback and qualified product ideas.
  • Help bring the voice of our customers into the heart of the business and make it relevant and actionable.

Requirements and Qualifications
  • +2 years of experience in B2B SaaS or GRC, in a similar customer-facing position.
  • Experience working with SaaS platforms.
  • Strong communication, collaboration, and problem-solving skills.
  • Professional fluency in English and native fluency in French.


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