Management Position: Service Excellence Leader
2 days ago
About the Company:
The Sterling Group is an organization dedicated to providing exceptional dining experiences. Our commitment to quality and customer satisfaction has earned us a reputation as one of the leading hospitality providers.
Job Summary:
We are seeking a highly skilled Service Excellence Leader to join our team. This individual will be responsible for overseeing daily operations, ensuring that our high standards are met, and fostering a positive work environment. The ideal candidate will have a proven track record in managing teams, maintaining excellent customer service, and driving business growth.
Responsibilities:
- Oversee daily restaurant operations, ensuring seamless execution of menus, services, and promotions
- Lead by example, demonstrating exceptional customer service skills and setting a high standard for team members
- Develop and implement strategies to drive sales growth, improve customer satisfaction, and increase employee engagement
- Collaborate with cross-functional teams to achieve business objectives and resolve operational issues
- Foster a positive and inclusive work environment, promoting diversity, equity, and inclusion
Requirements:
- 2+ years of experience in a management role, preferably in the hospitality industry
- Proven track record of achieving sales growth, improving customer satisfaction, and increasing employee engagement
- Excellent leadership, communication, and interpersonal skills
- Ability to work in a fast-paced environment, prioritize tasks, and manage multiple projects simultaneously
- Strong analytical and problem-solving skills, with ability to make informed decisions
Benefits:
- Competitive salary range £42,000 - £45,000 per annum, depending on experience
- Comprehensive benefits package, including health insurance, retirement plan, and paid time off
- Opportunities for professional growth and development, including training programs and mentorship
- Collaborative and dynamic work environment, with a focus on teamwork and innovation
What We Offer:
- A chance to work with a leading hospitality provider, committed to excellence and customer satisfaction
- A collaborative and dynamic work environment, with opportunities for growth and development
- A competitive salary and benefits package, with a focus on recognizing and rewarding outstanding performance
About the Role:
This is an exciting opportunity for a seasoned leader to join our team and drive business growth, improve customer satisfaction, and increase employee engagement. If you are a results-driven professional with a passion for delivering exceptional service, we encourage you to apply.
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