E-commerce Sales Professional
4 days ago
About Ferm Living
Ferm Living is a Danish design and interior brand that combines Scandinavian mindset and global skills. Our goal is to create high-quality products for all rooms in the home.
Job Description
We are seeking an E-commerce Sales Support to join our team. As an E-commerce Sales Support, you will have daily contact with customers from all over the world and support the team with various tasks.
Key Responsibilities
- General customer service (phone, email, live chat, and Facebook)
- Solve customer challenges and find the best possible solutions
- Order processing/handling and follow-up, including Made to Order, Preorders and returns
- Coordinate with warehouses and freight forwarders, and liaise with Logistics
- Handle claims and document product issues
- Invoicing and financial tasks
- Take an active role in helping to solve operational matters affecting our service towards customers
Requirements
- Proven customer service experience, preferably from a lifestyle, design, or interior brand
- Service-minded, positive approach and with a high level of energy
- Excellent follow-up capabilities, ability to prioritize and manage time effectively
- Solid IT skills, and experience with Microsoft Office, Business Central, Shopify and PIM are an advantage
- Fluency in English as we serve customers from all over the world, other language skills are an advantage
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