Raffles Service Coordinator
3 weeks ago
As a Raffles Service Agent, you will be the first point of contact for guests, providing exceptional service that meets their expectations and exceeds their needs.
Key ResponsibilitiesDelivering Friendly and Professional Service
- Ensure seamless operations of the Raffles Service department by responding to guest inquiries, emails, and phone calls in a timely and professional manner.
- Obtain and verify all necessary information for room reservations, including stay dates, flight details, rates, special requests, and reservation notes.
- Complete the reservation process by combining all reservation details and sending a confirmation to the guest.
Focusing on Guest Experience
- Support guests in their decision-making process by providing accurate information on room prices, availability, and amenities.
- Develop a deep understanding of regular guests' preferences and provide personalized service to anticipate their needs.
Collaboration and Communication
- Work closely with Raffles Service colleagues to achieve upselling goals and improve revenue streams.
- Coordinate with other departments to ensure seamless guest experiences and resolve any issues that may arise.
- Stay informed about hotel occupancy, including sold-out dates, blackout dates, and peak periods.
- Maintain accurate and up-to-date filing systems and adhere to Raffles Hotel Singapore and Accor Hotels' standard operating procedures.
Candidate Profile
- Minimum tertiary education or equivalent.
- Knowledge of and experience with relevant software applications, including spreadsheets, word processing, and database management.
- Minimum 1 year of relevant experience in the hotel industry.
Competencies
- Strong interpersonal skills with the ability to communicate effectively with colleagues and guests from diverse backgrounds.
- Service-oriented with attention to detail and a focus on delivering exceptional guest experiences.
- Ability to work effectively as part of a team and contribute to the overall success of the Raffles Service department.
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