Client Service Representative
2 weeks ago
We are seeking a highly motivated and detail-oriented Client Specialist to join our team part-time. As a Client Specialist at TwentyThree, you will be crucial in delivering exceptional service and support to our clients. With over 1 million videos on our platform and even more plays, we are scaling quickly and looking for individuals passionate about delivering top-notch customer service and keen interest in how video is changing the world. If you want to join an innovative and dynamic team, we encourage you to apply.
Key Responsibilities
- Serve as the primary point of contact for clients, providing responsive and effective customer support via email, phone, and live chat.
- Onboard new clients and assist them in setting up their accounts, ensuring a smooth implementation process.
- Understand clients' needs and requirements, and offer tailored recommendations to maximize their experience and value with our platform.
- Troubleshoot technical issues and provide timely resolutions, escalating to the appropriate teams when necessary.
- Proactively communicate updates, new features, and enhancements to clients, ensuring they are up to date with the latest developments.
- Conduct training sessions and webinars to educate clients on best practices and optimize their usage of our platform.
- Collaborate with cross-functional teams, including sales and product development, to address client feedback and drive product improvements.
Requirements
- You are pursuing your master's degree with 1-2 years remaining in your education. Your strong grasp of digital marketing and inquisitiveness fuel your curiosity in this field.
- Your primary drive lies in crafting exceptional customer experiences and guiding them through their digital transformation journey. This motivation is centered on helping customers adapt to the digital landscape successfully.
- Furthermore, you possess fluent English communication skills, which enable you to engage effectively in a global context.
Benefits
- A competitive base salary
- An attractive commission model
- A phone and a laptop
- Lunch (at a small cost) + coffee and Monday breakfasts are being paid for
- An annual retreat to a sustainable location
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