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Customer Success Manager

1 month ago

Copenhagen, Copenhagen, Denmark Software Improvement Group Full time
Job Description

About Us

Software Improvement Group (SIG) is a global technology and consultancy firm dedicated to delivering independent software quality assurance solutions. We believe in making the world a better place by helping developers and organizations create high-quality software. To achieve this, we continuously improve and expand our Software Intelligence Platform, Sigrid. Our clients' projects span various domains, including the public sector, energy, telecom, and finance. We're committed to growth and seeking individuals who share our vision.

About the Role

The Customer Success Manager will be part of our Copenhagen-based team, servicing clients in the Nordic region. As a key linking pin between the client and SIG, you'll ensure a successful long-term engagement. Your responsibilities will include:

  • Managing all customer processes, from onboarding to planning, training, and project management.
  • Ensuring the administration of the project portfolio is complete, accurate, and up-to-date in FinancialForce.
  • Guiding clients in building their maturity in software quality assurance.
  • Educating Customer Success Managers on best practices relevant to the job.
  • Identifying skills and competencies needed for account delivery and expansion.
  • Actively training and developing other Customer Success Managers to improve their support and client relationship management skills.
  • Creating and facilitating a Customer Success community where knowledge sharing and learning are key.
  • Developing a vision for Customer Success moving forward in SIG and creating a support base for this.
  • Ensuring SIG's security policies and procedures are adhered to.

What We Offer

You'll receive an intensive onboarding program on SIG's proprietary toolset and methodologies. We'll help you achieve your goals through continuous professional development and regular career progression sessions. We're not interested in people looking for a job; we're interested in those who want to change the world and believe this can be done through improving software quality.

Requirements

To be successful in this role, you'll need:

  • A Master's degree, preferably in Business and IT.
  • 2+ years of relevant work experience in IT.
  • Technical savvy, flexibility, and creativity.
  • Ability to spot commercial opportunities.
  • Excellent interpersonal skills and a motivated team player.
  • Analytical skills, ability to learn quickly, and problem-solving skills.
  • Opinionated, strong listener, seeking to understand first.
  • Customer-focused with a service mentality, both internally and externally.
  • Proactive attitude, self-starting, and self-motivated.
  • Excellent command of the Danish and English language, verbal and written.

Language

The working language for this role is English.