Customer Success Manager
4 weeks ago
Iron Mountain is a global leader in storage and information management services. We are seeking a highly skilled Customer Success Manager to join our team.
The successful candidate will be responsible for acting as the global point of contact for customers, partnering on account plans and sales plans, and leading global contract renewals and new MSAs and GSAs. They will also be responsible for proactively contacting at-risk customers and resolving issues through customer needs analysis, renewing contracts well ahead of expiration, and identifying and supporting new opportunities within assigned accounts for upselling and cross-selling.
The ideal candidate will have excellent written and spoken communication skills in Danish and English, as well as business knowledge, insight, and understanding of business concepts, tools, and processes. They will also have the ability to influence and negotiate through proven sales skills and needs identification, and exhibit excellent written, oral, and presentation skills through power messaging.
The Customer Success Manager will be part of an ever-evolving global organization focused on transformation, with a competitive salary and benefits package. They will also have a support system where they have a safe place to voice their opinion and share feedback, and open space to be creative, strategize, brainstorm, and plan for the future success of IRM.
The successful candidate will be part of a winning team who embrace diversity, inclusion, and our differences, and will have the opportunity to learn from 27,000+ teammates across 63 countries.
Iron Mountain is committed to a policy of equal employment opportunity and recruits and hires applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
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Customer Success Manager
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Customer Success Manager
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Customer Success Manager
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Customer Success Manager
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Customer Success Manager
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