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Customer Success Manager

1 month ago

Copenhagen, Copenhagen, Denmark Iron Mountain Full time
Unlock Your Potential as a Customer Success Manager at Iron Mountain

At Iron Mountain, we're committed to empowering our customers to achieve their goals. As a Customer Success Manager, you'll play a critical role in driving business growth and delivering exceptional customer experiences.

Key Responsibilities:
  1. Develop and execute account plans to drive revenue growth and customer satisfaction.
  2. Partner with cross-functional teams to deliver tailored solutions and services that meet customer needs.
  3. Lead global contract renewals and new business development initiatives.
  4. Proactively identify and resolve customer issues through needs analysis and effective communication.
  5. Identify and pursue new opportunities for upselling and cross-selling.
  6. Collaborate with customer service, operations, and sales teams to ensure seamless customer experiences.
What We're Looking For:
  1. Excellent written and verbal communication skills in English and Danish.
  2. Business acumen and ability to apply knowledge to drive decision-making.
  3. Proven sales skills and ability to influence and negotiate.
  4. Strong time management and planning skills to drive sales cycle success.
  5. Ability to develop and maintain relationships with senior-level management and customers.
What We Offer:
  1. A dynamic and ever-evolving global organization focused on transformation.
  2. Competitive salary and benefits package.
  3. A supportive environment where you can share your opinions and feedback.
  4. Opportunities to be creative, strategize, and plan for future success.
  5. Global connectivity to learn from 27,000+ teammates across 63 countries.
  6. A culture that values diversity, inclusion, and our differences.

Iron Mountain is a global leader in storage and information management services, trusted by over 225,000 organizations worldwide. We safeguard billions of assets, including critical business information, sensitive data, and invaluable cultural and historic artifacts. Learn more about our history and commitment to equal employment opportunity here.