Customer Support Specialist: IoT Connectivity Expert

3 weeks ago


Copenhagen, Copenhagen, Denmark Onomondo Full time
Company Overview

Onomondo is a scale-up company providing a cloud-native connectivity platform for the IoT industry, aiming to simplify and accelerate IoT adoption.

Job Description

We are seeking an experienced Technical Customer Support Representative to join our Technical Customer Support Team. As a key member of our team, you will be responsible for handling complex customer issues, supporting customers on new technology uses, and ensuring high customer satisfaction.

Required Skills and Qualifications
  1. At least 2 years of experience in support handling and escalation processes.
  2. Familiarity with IoT, Telco, SaaS (cloud services, packet/network traces, HTTPS/API services) or similar.
  3. Experience with device or firmware development and troubleshooting is a plus.
  4. Strong problem-solving and troubleshooting skills.
  5. Excellent communication and collaboration skills.
Benefits
  • A competitive salary of approximately $80,000 per year, based on location and experience.
  • A comprehensive benefits package, including five weeks of vacation, great healthcare, and maternity/paternity policy.
  • The opportunity to work in a collaborative environment where ideas are celebrated.
  • The possibility to work from our HQ in Copenhagen or remotely, with flexible working arrangements.
  • Access to a fully catered lunch, snack bar, and drinks, as well as personal training sessions and wellness initiatives.
Our Hiring Process
  1. Apply with your CV and motivational letter.
  2. Screening interview (15 minutes).
  3. Technical interview (45 minutes).
  4. Cultural interview with members from the C-level (45 minutes, face-to-face).


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