Business Development Specialist

8 hours ago


Copenhagen, Copenhagen, Denmark Freetrailer Full time

Welcome to Freetrailer, a fast-growing sharing economy platform with +1,400,000 annual users. Our end-users receive a convenient and flexible transportation solution that fits their needs. We offer 100% self-service rental of trailers and e-bikes at +170 of the largest retail brands in +1,300 locations set across Scandinavia and Germany.

Freetrailer is passionate about our business and motivated by our fantastic people who help us offer innovative solutions to our customers. We believe that sharing economy solutions are the future and that it should be easy, accessible, and FREE.

Job Description:

We are looking for an experienced Business Development Specialist - Customer Engagement Expert to join our team. As a key member of our customer success team, you will be responsible for delivering first-class customer service to Freetrailer's customers and partners, using a customer-centric approach to ensure launch, adoption, and engagement.

  • Become an expert in our products and train our customers on how to get the most out of our services.
  • Work closely with Sales, Customer Support, Marketing, and the Tech teams to ensure an exceptional customer experience.
  • Develop and share best practices with team members to continuously improve the quality, efficiency, and effectiveness of our processes.
  • Maintain and ensure Freetrailer's high level of customer satisfaction.

As a Business Development Specialist - Customer Engagement Expert, you will be responsible for creating and closing up-sale opportunities, collaborating daily with colleagues and your manager to further develop internal competencies and processes within the team, and developing and maintaining strong relationships with cross-functional internal teams.

You will also plan, implement, and follow up on customer meetings and training sessions, follow the customer journey and onboarding activities to ensure our services are consistent, and support the business by providing essential information.

Requirements:
  • Fluent in German and Danish.
  • Comfortable working in a fast-paced and varied environment.
  • Excellent communication and negotiation skills.
  • Solid ability to handle difficult conversations in a professional and solution-oriented manner.
  • Good computer skills and ability to learn new software.
  • Well organized and able to multi-task.
  • Self-motivated and proactive in nature.

Additionally, we require you to have knowledge of another Scandinavian language, which is a big plus. If you have these qualities and more, we would love to hear from you



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