Customer Support Specialist

7 days ago


Copenhagen, Copenhagen, Denmark Formpipe Software AS Full time

Job Overview

We are seeking a highly skilled Technical Support Engineer with expertise in Microsoft Dynamics 365 Finance and Operations to join our team. This role will involve providing technical support to internal teams, partners, and end-customers.

Key Responsibilities

  • Investigate and resolve complex technical issues related to Microsoft Dynamics D365FO, Formpipe Lasernet solutions, and associated solution architecture.
  • Provide input into articles, guides, best practices, and video tutorials to enable customers to resolve questions and issues through the support portal.
  • Work closely with colleagues to prioritize and resolve tickets based on customer requirements.
  • Manage own workload and prioritize tasks effectively.

Requirements

  • Experience working with Dynamics 365 Finance and Operations within a technical role.
  • Technical knowledge and understanding of architecture and performance related to D365FO implementations.
  • Excellent comprehension, verbal, and written skills (English).
  • Proven problem-solving skills.

What We Offer

As a Technical Support Engineer at Formpipe Software A/S, you will be part of a dynamic team that values collaboration, innovation, and continuous learning. Our comprehensive onboarding program, personal learning and development plan, and regular business updates ensure your journey with us is fulfilling and enjoyable. You will have the opportunity to work with cutting-edge technology, develop your skills, and contribute to delivering exceptional customer experiences.

Location and Work Environment

This role is based in Copenhagen, Denmark, with hybrid remote work options available. As a member of our team, you will have the flexibility to balance work and personal life while being part of a collaborative and supportive environment.

Salary

The estimated salary for this role is approximately €55,000-€65,000 per annum, depending on experience and qualifications. This figure includes a basic salary and benefits package, which may vary based on individual circumstances.



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