Retail Team Lead

1 month ago


Copenhagen, Copenhagen, Denmark New Balance Full time
New Balance Retail Supervisor Opportunity

We are seeking a motivated and customer-focused Retail Supervisor to join our team at New Balance. As a key member of our retail store team, you will be responsible for delivering exceptional customer service, driving sales growth, and contributing to a positive store environment.

About the Role:
  • Responsible for opening and closing the store in accordance with company procedures
  • Encourage continuous improvement through ongoing feedback and coaching
  • Support the Store Management team in maintaining overall store and back-of-house standards
  • Assist in training and developing Associates to achieve personal KPIs and contribute to overall store performance
  • Deliver total customer satisfaction by following the end-to-end customer journey
  • Help maintain a commercial store environment in line with company guidelines
  • Adhere to company policies and procedures, ensuring health, safety, and environmental standards are met
Requirements for Success:
  • Team player with excellent communication skills
  • Previous retail experience or proven track record in a team environment
  • Demonstrate customer service skills and passion for retail and sales
  • Desire to learn and develop new skills
  • Ability to perform basic maths and general retail operational processes
  • Understanding of POS register systems
Additional Benefits:
  • Competitive compensation package
  • Potential to earn more through our Retail Bonus Scheme
  • Great development opportunities across our European locations
  • Inclusive working environments
  • Generous staff discount


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