Product Support Specialist

2 weeks ago


Copenhagen, Copenhagen, Denmark Stratasys Ltd Full time
Job Title: Product Support Specialist

Stratasys Ltd is seeking a highly skilled Product Support Specialist to join our Customer Success team. As a key member of our team, you will be responsible for delivering exceptional customer experiences and product quality for our supported products.

Key Responsibilities:
  • Provide technical support and guidance to customers on complex and escalated issues.
  • Collaborate with cross-functional teams to introduce new products, drive continuous improvement, and resolve customer issues.
  • Develop and maintain technical documentation, training materials, and knowledge articles to support customer success.
  • Work closely with the Product Development Organization to ensure design for serviceability and product quality.
  • Manage beta phases for new products, define spare parts, and facilitate preventive maintenance programs.
  • Report and analyze product performance, including installation failure rates and time to resolution.
  • Mentor Regional Technical Experts and support strategic customers.
  • Implement field change orders and updates across the fleet.
  • Coordinate with Application Engineers to maintain high-level support for end customers.
Requirements:
  • Bachelor's or Master's degree in engineering or a related technical field.
  • Excellent communication and problem-solving skills, with the ability to communicate at both business and technical levels.
  • Results-oriented and self-motivated, with a strong attention to detail.
  • Culturally sensitive and able to work with global customers across different time zones.
  • Experience in writing technical documentation and interacting with global customers.
Preferred Qualifications:
  • Experience with service and support of capital equipment.
  • Ability to collect and analyze process data as part of the process troubleshooting team.
  • Experience with data analysis in Excel.
  • Experience with 3D printing.
What We Offer:

Stratasys Ltd offers a dynamic and challenging work environment, with opportunities for professional growth and development. We are committed to delivering exceptional customer experiences and product quality, and we are seeking a highly skilled Product Support Specialist to join our team.



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