Product Specialist

1 month ago


Copenhagen, Copenhagen, Denmark 3Shape AS Full time
About the Role

We are seeking a highly skilled Product Specialist to join our Nordic Sales team. As a Product Specialist, you will be responsible for training, demos, onboarding, and customer success across our 3Shape product portfolio in the Nordics.

Key Responsibilities
  • Provide training, consultancy, product demos, and onboarding to 3Shape customers, either virtual/online or physical.
  • Assist the sales and support teams on events, congresses, and exhibitions in Nordic countries, with 30-50 travel days.
  • Monitor key performance indicators related to customer health, such as product usage and customer feedback, to provide timely support and interventions.
  • Develop and maintain key relationships with internal team members and external clients to facilitate effective communication and seamless support.
  • Facilitate the understanding and usage of our products through classroom, webinars, and remote training initiatives.
Requirements
  • Work experience as a Product Specialist, Trainer, or Application Specialist within the dental industry.
  • Experience with dental CAD/CAM and specifically with 3Shape hardware and software, including TRIOS and lab solutions, will be beneficial.
  • Knowledge and insights into the work and needs of dentists and dental technicians.
  • Great customer care and customer satisfaction mindset.
  • Fluent in English (written and spoken), and fluent in one of the Nordic languages (written and spoken).
  • Enthusiastic about traveling and great communication skills.
  • Maintain a constructive attitude, demonstrate sensitivity to diverse perspectives, and excel in intercultural communication.
About Us

3Shape is a developer and manufacturer of 3D scanners and CAD/CAM software solutions for the dental industries based in Copenhagen, Denmark. We are an exciting, visionary, and international place to work, with a diverse group of over 50 different nationalities who all contribute to an awesome company culture.

We offer an attractive healthcare package, breakfast every day, and a delicious and healthy lunch cooked by our private chefs. We also provide a good work/life balance, with a work from home policy for up to 2 days per week.

We are committed to celebrating human diversity and welcome diverse people into our community. If you are passionate about making a difference in the dental industry and have the skills and experience we are looking for, we encourage you to apply.


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