Product Specialist

1 month ago


Copenhagen, Copenhagen, Denmark Sitel Corp. Full time
Job Title: Product Specialist

We are seeking a highly skilled Product Specialist to join our team at Sitel Corp. in Copenhagen. As a Product Specialist, you will be responsible for providing exceptional customer service and technical support to our clients, while also ensuring the quality of our support services.

Key Responsibilities:
  • Provide timely and effective support to our clients, addressing their queries and concerns in a professional and courteous manner.
  • Collaborate with our Training and Quality Manager to develop and implement training programs for our customer service advisors.
  • Conduct workshops and training sessions to ensure our agents have the necessary knowledge and skills to provide excellent customer service.
  • Coach and support our agents to ensure they meet our high standards of quality and customer satisfaction.
  • Share knowledge and best practices within the team to drive continuous improvement.
Requirements:
  • Strong communication and interpersonal skills, with the ability to work effectively with colleagues and clients.
  • Excellent problem-solving skills, with the ability to analyze complex issues and develop effective solutions.
  • Proactive and patient, with a strong focus on delivering high-quality results.
  • Ability to work in a fast-paced environment, with multiple priorities and deadlines.
What We Offer:

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.


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