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Customer Solutions Expert
2 months ago
As a Customer Solutions Expert at GN Store Nord A/S, you will play a critical role in resolving customer complaints and ensuring quality assurance. This position involves investigating customer complaints, coordinating with internal and external teams, and providing structured insights to drive product and customer quality improvements.
Key Responsibilities:
- Work with customer-facing teams to ensure complaint cases are complete with accurate information.
- Conduct complaint investigations and provide structured insights to drive product and customer quality improvements.
- Evaluate and troubleshoot devices/accessories to determine the root cause of complaints.
- Manage new orders received in Product Quality by maintaining proper documentation and organization.
- Fulfill customer expectations through complaint responsiveness in a timely manner.
- Understand and follow requirements for complaint handling, including FDA Regulations and ISO 13485.
- Interface with manufacturing supervisors and leads to discuss process and product improvements.
- Organize, plan, and arrange intercompany complaint shipments.
- Review and monitor monthly customer feedback cases.
