Senior Customer Experience Lead

3 days ago


Copenhagen, Copenhagen, Denmark VML MAP Full time
Job Description
  • Key Responsibilities:
  • Identify gaps and opportunities throughout the customer journey and develop strategies to fill/leverage them.
  • Represent and implement VML MAP's proven frameworks and methodologies to set the strategic direction for outstanding data-driven connected customer experiences.
  • Actively contribute to engagements with brands using a customer-centric approach, prioritizing experience strategy at every touchpoint.
  • Consult both internally and externally, defining engaging omni-channel customer journeys connecting relevant consumer moments through data, tech, content, and insights.
  • Facilitate seamless collaboration of our capabilities to meet project deadlines and ensure industry-leading quality and client satisfaction.


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