Director of Customer Engagement Solutions

6 days ago


Aalborg, Ålborg Kommune, Denmark Centrica group Full time

At Centrica Energy, our purpose is to create an energy system that doesn't rely on fossil fuels, while living our powerful commitment to igniting positive change in our communities.

We do energy differently – we do it all. We make it, store it, move it, sell it and mend it.

Shape The Future Of CRM Solutions

As Head of CRM Solutions, you will lead the strategic direction, architecture, and implementation of business-critical CRM solutions.

You will report to the CTO for Strategy and Operations, ensuring that our technology ecosystem enables operational excellence and enhances business agility in the fast-evolving energy trading sector.

  1. Oversee a team of internal specialists and external consultants, balancing in-house expertise with third-party capabilities.
  2. Define and execute a clear vision for CRM solutions, aligning technology with business objectives.
  3. Ensure design and optimisation of solution architecture and seamless API integrations with other enterprise systems.
  4. Drive innovation, scalability, and efficiency in CRM platform, ensuring high availability and performance.
  5. Partner with engineering, product management, security, and operations teams to deliver robust solutions tailored to business needs.

Experience in leading complex CRM projects in fast-paced, evolving industries.

A track record of working in highly dynamic organisations, adapting to frequent changes and evolving business needs.



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