Strategic Partnership Director
4 days ago
As a Strategic Partnership Director at Orange Business Services, you will lead cross-functional teams to manage and develop governance and partnerships with Global Customer Programs Europe (GCPE) customers.
Key Responsibilities- Drive P&L performance maximisation over the partnership life cycle with Finance and across functional CBU team to overachieve financial targets.
- Own customer relationship management for the GCPE partnership, ensuring overall accountability of customer satisfaction.
- Program Management of contract execution over the entire customer partnership life cycle, including setup and management of a customer-facing cross-functional CBU organisation.
- Human resources management, creating and managing a cross-functional CBU team in collaboration with line managers to deliver partnership commitments.
We are seeking an experienced professional with a proven track record of successfully managing the complete customer life cycle of contracts, solutions, and services. Key skills include:
- Minimum 5 years related work experience in customer-facing organisations within the telecom or IT industry.
- Ability to act diplomatically within a difficult and demanding client environment under tight financial- and operational restraints.
- Experience working in external client-facing roles within the telecoms and IT industry sectors or service consultancy businesses (SSII).
- Strong customer program management background, with experience in performance and cost control, risk analysis, and risk mitigation.
Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
Contract DetailsThis is a regular full-time position, offering a competitive salary of $120,000 per year, plus benefits and opportunities for career growth and development.
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