Senior Assistance Manager

7 hours ago


Århus, Århus Kommune, Denmark IT Minds Full time

Vores vigtigste opgave er at sikre, at vores medarbejdere har de nødvendige færdigheder til at levere en høj kvalitet kundeservice. Som Senior Assistance Manager vil du være nøglen til at opretholde dette niveau. Din primære opgave er at coache dine medarbejdere for at sikre, at vi nåer vores KPI'er.

Derudover vil du skabe et inspirerende arbejdsmiljø, hvor motivation og engagement trives. Du vil have ansvar for at sikre, at vores ressourcer er korrekt fordelt, og at teamaktiviteter koordineres effektivt. Vi søger også din indsats til at optimere vores arbejdsprocesser og fremme en kultur med konstant forbedring.

Med denne stilling får du stor indflydelse på drift og medarbejdertrivsel, samt et engageret team af ledere og kolleger, som støtter dig i dit arbejde. Desuden ønsker vi, at du bidrager aktivt til et godt trivselsmiljø på arbejdspladsen.

Du skal desuden have erfaring med coaching af medarbejdere og KPI'er. En proaktiv og initiativrig indstilling, samt gode kommunikationsevner, er ligeledes væsentlige egenskaber hos os. Stillingen kræver fremvisning af ren straffeattest.

På IT Minds i Aarhus N kan du få jobbet med den store løn efter dine kvalifikationer, inklusiv pensionsordning og sundhedssikring. Foruden lønnen får du en interessant og varieret arbejdsdag med mulighed for udvikling af dine kompetencer i praksis. Dertil kommer en solid grunduddannelse i kundeservice, dialogværktøjer og konflikthåndtering. Og så kan du være glad for massageordination og nye moderne lokaler. Men det samlet pakke er omkring 59000 - 66000



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