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Field Service Engineer

2 months ago

Copenhagen, Copenhagen, Denmark Intuitive Surgical Full time
Job Title: Field Service Engineer II

Job Summary:

We are seeking a highly skilled Field Service Engineer II to join our team at Intuitive Surgical. As a Field Service Engineer II, you will be responsible for managing Customer Technical Relations after the point of Sale on all Intuitive Surgical Products in an assigned territory.

Key Responsibilities:

  • Technical Support: Provide technical support to customers on all da Vinci Surgical platforms, including troubleshooting and repair of Intuitive Surgical products.
  • Pre-Site Planning and Installation Coordination: Analyze customer requirements to ensure effective system installation, including pre-site planning and installation coordination with the customer.
  • Scheduling and Follow-Up Visits: Manage and schedule both planned and unplanned appointments with customers to ensure maximum system reliability, functionality, and uptime guarantees are achieved. Assess and determine follow-up visits to ensure maximum system reliability.
  • Training and Support: Use discretion and independent judgment when assessing customer-training needs with respect to technical training in an Operating Room environment and provide both technical training and/or technical support as required.
  • Administrative Duties: Independently manage all administrative duties of the role, including but not limited to: spare parts inventory, returned material authorizations, calibrated equipment, training documentation, preventative maintenance scheduling, service contracts billings, system configurations, and data in call escalation database.
  • Support Sales Training and Marketing Events: Support sales training and marketing events by analyzing potential issues and developing independent strategies to resolve.

Requirements:

  • Education: College degree in applied science or engineering preferred; or equivalent training/experience which may include extensive coursework or study in the field of engineering or applied science.
  • Experience: 3-7 years of experience as a Field Service Engineer required; experience with medical devices preferred.
  • Skills: Strong written and oral communication skills, good interpersonal skills, good administrative and record-keeping skills, good knowledge of Operating Room protocol, and a track record of solid customer relationships with surgeons and hospital staff.
  • Travel: Ability to travel up to 50% of the time, dependent upon account distribution.

What We Offer:

Intuitive Surgical is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information, or any other status protected under federal, state, or local applicable laws.