Field Service Specialist

7 days ago


Copenhagen, Copenhagen, Denmark Intuitive Full time
Job Overview

As a Field Service Engineer II at Intuitive Surgical, you will play a critical role in managing customer technical relations after the point of sale for all Intuitive Surgical products in an assigned territory.

This position requires working independently, prioritizing technical escalations, and establishing expectations with customers and Intuitive Surgical employees.

Key Responsibilities
  • Technical Support: Provide expert technical support for all da Vinci Surgical platforms, analyzing customer requirements to ensure effective system installation and coordination.
  • Appointment Management: Manage and schedule planned and unplanned appointments with customers to ensure maximum system reliability and uptime guarantees.
  • System Assessment and Repair: Use discretion and independent judgment to assess and repair Intuitive Surgical products, ensuring maximum system reliability.
  • Customer Training: Assess customer-training needs and provide technical training and support as required, ensuring customers are proficient in using Intuitive Surgical products.
  • Administrative Duties: Independently manage administrative duties, including spare parts inventory, returned material authorizations, and service contract billings.
  • Support Sales and Marketing: Support sales training and marketing events by analyzing potential issues and developing strategies to resolve.

This role requires strong technical expertise, excellent communication skills, and the ability to work independently in a fast-paced environment.



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