Operations Excellence Coordinator
12 hours ago
We are seeking a proactive and motivated team player to support our Team Lead and contribute to team success.
In this role, you will provide guidance, share best practices, and collaborate on projects to enhance the customer experience. You will also step in during the Team Lead's absence to monitor performance, assist with case resolution, and participate in key meetings.
The ideal candidate will be responsible for tracking essential KPIs such as QA scores, resolution times, and efficiency, as well as conducting quality checks. You will analyze data to identify areas for improvement and implement solutions to boost performance. We are looking for a team-oriented individual who can help build team morale, foster collaboration, and contribute valuable insights to support cross-team improvements.
- Guidance and Collaboration: Providing guidance and sharing best practices across the team.
- Project Collaboration: Collaborating with the Team Lead on ad hoc projects aimed at improving customer experience.
- Coverage and Performance Monitoring: Covering for the Team Lead during their absence (monitoring team's performance, supporting case resolution, and leading or participating in relevant meetings).
- Quality Checks and Analysis: Monitoring team performance and queue KPIs such as QA scores, efficiency, handling and resolution time, rate of abandoned chats, etc. Supporting quality checks of the team.
- Problem-Solving and Improvement: Spotting issues, gathering key data (ongoing red flags, resolution rates and KPIs), and using the findings to improve team performance through effective problem solving and analysis.
- Team Engagement and Morale: Building team morale, maintaining a positive attitude, and collaborating with other teams to share insights, drive improvements, and enhance engagement.
This is a great opportunity to make an impact, contribute to the team's success, and develop your skills further. If you're ready to take on new challenges and grow in your role, we encourage you to apply.
-
Real Estate Operations Coordinator
7 days ago
Copenhagen, Copenhagen, Denmark Nido Living Full timeNido Living is a pioneering real estate investment and operating platform focused on delivering exceptional student accommodation experiences.With an exciting expansion plan in place, Nido has established itself as a best-in-class provider of purpose-built student residences across the UK and Europe.The company's commitment to resident well-being and safety...
-
Customer Service Team Leader
12 hours ago
Copenhagen, Copenhagen, Denmark Rsgroup Full timeAbout RS GroupAt RS, we've been empowering engineers for over 80 years to tackle even the most complex problems. We're a team of innovators who turn 'what ifs' into 'why nots', making amazing happen for a better world.Job DescriptionDrive Operational Efficiency as a Customer Service Team LeaderThis exciting opportunity combines leadership with operational...
-
Event Venue Coordinator
7 days ago
Copenhagen, Copenhagen, Denmark Blonde Inc. Full timeJob Title: Event Venue CoordinatorAbout the Role:We are seeking a highly skilled and motivated Event Venue Coordinator to join our team at Blonde Inc. as a Venue Manager. This is an exciting opportunity for a professional with a passion for hospitality management to take on a leadership role in one of our café locations.Key Responsibilities:Day-to-Day...
-
Copenhagen, Copenhagen, Denmark NTT DATA Business Solutions Full timeUnlock Your Potential as an Administrative CoordinatorA dynamic and collaborative working environment awaits you in our international organization, where you will play a vital role in ensuring the seamless support of our leadership team.We are currently seeking a highly skilled and experienced Administrative Coordinator to provide top-notch executive...
-
Offshore Wind Project Coordinator
6 days ago
Copenhagen, Copenhagen, Denmark Cadeler AS Full timeCompany Overview:Cadeler A/S is a key supplier of offshore wind installation, operations, and maintenance services. We are a pure play company, solely operating in the offshore wind industry with an uncompromising focus on safety and the environment.Job Description:We are seeking a highly skilled Project/Package Manager to join our team. As a Project/Package...
-
Copenhagen, Copenhagen, Denmark Emply Denmark Full timeAbout the JobWe are seeking a skilled professional to fill a maternity cover position in our HR Operations team. The ideal candidate will have experience working in an HR function with varied tasks and fast-paced routines, requiring strong organizational and prioritization skills.Drafting contracts and addendumsReporting HR dataReimbursement on...
-
Logistics Coordinator for Supply Chain Operations
12 hours ago
Copenhagen, Copenhagen, Denmark ALSTOM Gruppe Full timeCompany Overview">At Alstom, we strive to make transportation more sustainable and efficient. With a diverse portfolio of high-speed trains, metros, monorails, trams, turnkey systems, services, infrastructure, signalling, and digital mobility, we cater to the needs of our global customers.">Our team of over 80,000 colleagues worldwide works together to...
-
Leading Store Operations Coordinator
3 days ago
Copenhagen, Copenhagen, Denmark PARETO SECURITIES AS Full timeAs a key member of our store management team, you will have the opportunity to develop your leadership skills and take on a range of responsibilities. Your role will be to support the Store Manager in the day-to-day operations of the store, ensuring that all tasks are completed efficiently and effectively.Key Responsibilities:Support the Store Manager in...
-
Logistics Operations Strategist
12 hours ago
Copenhagen, Copenhagen, Denmark Dampskibsselskabet Norden AS Full timeJob DescriptionAs a seasoned operations manager, you will take on a key role in managing and optimising logistics and supply chain activities at Dampskibsselskabet Norden A/S.Key Responsibilities:Oversee end-to-end logistics operations to ensure seamless execution and compliance with strategic goals.Develop and implement strategic plans to optimise logistics...
-
Logistics Operations Coordinator
5 days ago
Copenhagen, Copenhagen, Denmark Factbird Full timeCompany OverviewFactbird is a revolutionary company originating from the Emendo consulting group, with a mission to transform manufacturing practices through cutting-edge software, plug-and-play hardware, and lean manufacturing focus.We are a global presence, operating in more than 25 countries, and continuously growing. Our innovative approach enables us to...
-
Clinical Trials Coordinator
5 days ago
Copenhagen, Copenhagen, Denmark Qmed Consulting AS Full timeJob DescriptionWe are seeking a highly skilled Clinical Trials Coordinator to join our team at Qmed Consulting A/S.About the RoleThis is an exciting opportunity for an experienced administrative professional to work in a dynamic environment and contribute to the success of our clinical trials. As a Clinical Trials Coordinator, you will be responsible for...
-
Operational Development Strategist
7 days ago
Copenhagen, Copenhagen, Denmark NCC Danmark AS Full timeWe are seeking a seasoned executive to lead our Operational Development team in Building Nordics. As the Head of Operational Development, you will play a key role in shaping our overall strategy and driving Group initiatives that foster better ways of working across the organization.Reporting to the Head of Business Area, this position offers an exciting...
-
Sports Operations Manager for Denmark
2 days ago
Copenhagen, Copenhagen, Denmark Destination Sport group Full timeCompany OverviewDestination Sport Group (DSG) is a leading provider of logistical support to professional sports teams and governing bodies worldwide. With dedicated staff across Europe and North America, DSG offers end-to-end solutions, including customs assistance, hotels, ground transportation, social programmes, and VIP services.Job DescriptionWe are...
-
Crew Operations Manager
12 hours ago
Copenhagen, Copenhagen, Denmark Søfart Danmark Full timeSøfart Danmark, a renowned marine dredging contractor, is seeking an experienced Crew Operations Manager to join their Copenhagen office.About the RoleThis key position plays a crucial role in managing vessels and units, ensuring seamless operations through effective collaboration with a dedicated team. Responsibilities encompass recruitment, crew...
-
Leading Autonomous Vehicle Coordinator
12 hours ago
Copenhagen, Copenhagen, Denmark Holo Full timeWe are looking for a highly organized and detail-oriented Autonomous Mobility Operations Expert to join our team in Copenhagen. As a pivotal member of our Operations team, you will be responsible for remotely supporting the operation of a diverse range of autonomous vehicles, including drones, freight robots, passenger vehicles, and more.This role presents...
-
Logistics Operations Specialist
12 hours ago
Copenhagen, Copenhagen, Denmark Novo Nordisk AS Full timeGlobal Logistics & Distribution (GL&D)">is a central Supply Chain & Business Development organisation in Product Supply, managing all cross-functional logistical systems and processes and Finance. We are approximately 70 employees in Bagsvaerd (DK) and 10 in Bangalore (India).">The department is overall responsible for the global distribution of Novo Nordisk...
-
CS2 Team Operations Manager
7 days ago
Copenhagen, Copenhagen, Denmark Ninjas in Pyjamas Full timeAt Ninjas in Pyjamas, we're on a mission to pioneer the esports industry and bring it to an ever-broadening audience. We're looking for a skilled CS2 Team Operations Manager to join our team!Job DescriptionJob Title: CS2 Team Operations ManagerLocation: Remote (Flexible)Salary: $85,000 - $100,000 per annumThe ideal candidate will have a strong understanding...
-
Procurement Excellence Lead for Technology
12 hours ago
Copenhagen, Copenhagen, Denmark Nordea Bank Norge ASA Full timeWelcome to Nordea Bank Norge ASA, a leading Nordic bank that values performance and growth. We are currently seeking an experienced Procurement Excellence Lead for Technology to join our team.The successful candidate will be responsible for leading a diverse team of sourcing managers across different locations, managing administration activities, and being...
-
Production Operations Expert
5 days ago
Copenhagen, Copenhagen, Denmark Nordea Bank Norge ASA Full timeWe are seeking a highly skilled Production Operations Expert to join our IT Application Operations and Maintenance team in Nordea Pension, Technology.This is an exciting opportunity for you to take on a coordinating role involved in the daily operation of our entire Nordea Pension IT Platforms batch run. You will have a deep understanding of the dependencies...
-
Event Experience Coordinator
7 days ago
Copenhagen, Copenhagen, Denmark Usercentrics Full timeAbout UsercentricsUsercentrics is a global leader in consent management platforms, aiming to build a world where user privacy enables a thriving digital ecosystem. We provide solutions that empower organizations to embrace data privacy while building trust with their users through freedom of choice.We're seeking an Event Experience Coordinator to join our...