Senior Customer Engagement Manager
4 days ago
About Us
Pandektes is a cutting-edge technology company revolutionizing how legal research is conducted.
Our mission is to provide legal professionals with precise, in-depth, and lightning-fast access to legal knowledge, leveraging artificial intelligence, intelligent search, and constantly updated legal sources.
Your Role- Develop and implement customer-centric strategies to drive engagement and satisfaction
- Collaborate with cross-functional teams to improve product offerings and user experience
- Analyze customer data to identify trends and areas for improvement
- Provide exceptional customer support, responding to queries and resolving issues in a timely manner
Requirements
- Proven experience in customer success, preferably in the B2B or legal sector
- Demonstrated ability to work with customer and usage data, structuring and presenting insights to inform business decisions
- Excellent communication and teaching skills, with a focus on building trust and conveying value
- Ability to take ownership of customer success processes and initiatives
- Strong analytical and problem-solving skills, with a commitment to delivering high-quality results
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