Technical Support Specialist

4 days ago


Århus, Århus Kommune, Denmark Tetra Pak Full time
Job Overview

Tetra Pak is a leading food processing equipment manufacturer, committed to making food safe and available everywhere. We are seeking a skilled Service Engineer to join our Customer Services Operations (CSO) EMEA team.

The successful candidate will be responsible for delivering support to our customers by providing corrective, preventative maintenance, and troubleshooting services. This role entails 80-90% travel mainly to our customers in Denmark, with frequent overnight assignments.

Main Responsibilities:
  • Establish and Maintain Positive Relationships: Build strong relationships with customers through effective communication and issue resolution.
  • Handle Technical Support Queries: Respond promptly to customer inquiries and concerns, providing timely solutions to ensure minimal disruption to their operations.
  • Perform Scheduled Maintenance: Conduct routine maintenance on mechanical and electrical equipment to ensure reliability and prevent downtime.
  • Troubleshoot and Repair Equipment: Identify and resolve technical issues with processing equipment, using expertise in PLCs and machinery control systems.
  • Manage Documentation: Maintain accurate records of activities, including maintenance schedules, repair history, and customer interactions.
Required Skills and Qualifications:
  • Technical Expertise: Minimum 3-5 years of experience in a technical environment, preferably as a Service Technician, with knowledge of food processing equipment and process control systems.
  • Languages: Fluency in Danish and excellent English skills, both verbal and written.
  • Travel Requirements: Willingness to travel 80-90% of working time, with frequent overnight assignments.
  • Education: Relevant education or equivalent experience in a related field.


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