Technical Support Specialist

1 month ago


København Huse, Denmark Deltek Full time

About the Role

Deltek, a global leader in project-based business solutions, seeks an experienced Technical Support Specialist to join our award-winning Support Services team. Based in Copenhagen, Denmark, this role offers a unique opportunity to provide exceptional support to customers worldwide via phone, chat, and email.

Responsibilities

  • Provide top-notch technical assistance to Deltek's Maconomy Enterprise and Cloud-based customers, leveraging problem-solving skills to effectively troubleshoot and triage issues.
  • Meet operational and customer satisfaction metrics individually and as part of a collaborative team.
  • Drive continuous improvements and expand skills and knowledge to enhance the customer experience and contribute to our Knowledge Base.
  • Collaborate with line managers and proactively manage job tasks to achieve project-level initiatives that bring value to customers, employees, and the business.

Requirements

  • At least 2 years of experience in a customer-facing, problem-solving role with a technology business.
  • Previous knowledge of Maconomy ERP system, accounting background, software and/or database knowledge (SQL or Oracle), and/or superuser experience from another ERP system is an advantage.
  • A clear passion for delivering excellent customer service and demonstrating customer-centric behaviors.
  • A successful career working in a team environment, strong problem-solving skills, and ownership to handle and prioritize multiple tasks simultaneously.
  • General Microsoft server operating system knowledge and proficiency with MS Office applications.
  • The ability to multitask in a fast-paced environment, operate independently, and be self-motivated.

Benefits and Remuneration

We offer a competitive salary range of approximately DKK 550,000 - DKK 700,000 per year, commensurate with experience, plus additional benefits such as comprehensive health insurance, pension plan, and opportunities for professional growth and development.

About Deltek

Deltek is a leading provider of enterprise software and services designed specifically for project-focused businesses. Our mission is to empower organizations to deliver exceptional results by providing innovative solutions that help them manage their projects, resources, and finances more efficiently.



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