Enterprise Account Growth Manager
6 days ago
Kahoot is seeking a seasoned Senior Account Manager to drive and execute the renewal process for a portfolio of Kahoot customers. As a key member of our team, you will be responsible for ensuring timely and successful renewals of their subscriptions, developing and maintaining strong relationships with existing customers, and collaborating closely with the Customer Success and Sales Teams to secure successful renewals and reduce churn risk.
This is an exciting opportunity to join a fast-growing ed-tech company that's transforming the way people learn. If you have a passion for maximizing revenue, driving efficiency, and contributing to a company that's making a real impact, then this could be the perfect role for you.
Your Key Responsibilities
- Drive and execute the renewal process for a portfolio of Kahoot customers, ensuring timely and successful renewals of their subscriptions.
- Diligently and consistently uncover expansion and upsell opportunities to grow the portfolio.
- Create insights and overview of upcoming renewals in advance and collaborate closely with the Customer Success and Sales Teams to secure successful renewals and reduce churn risk.
- Develop and maintain strong relationships with existing customers, acting as a trusted advisor and point of contact for their renewal needs.
- Collaborate with customers to understand their company needs and business case, and negotiate renewal terms and pricing.
- Execute necessary commercial agreements/amendments of the renewals or expansions.
- Work closely with the Customer Success team to ensure a seamless transition from the sales process to customer onboarding and ongoing support.
- Ensure renewals flow correctly into our core systems, maintain data hygiene, and identify process improvement opportunities.
- Keep track of renewal metrics and provide regular reports to the Sales and Finance teams, helping to identify trends and areas for improvement.
- Weekly forecasting and reporting on expected revenue and potential upsides.
- Identify relevant stakeholders and build business cases that convince customers to keep investing in Kahoot solutions.
What We Offer
- A competitive compensation package.
- Paid maternity and paternity leave.
- Home broadband allowance.
- Mobile subscription.
- Flexible working.
- Buddy program.
- Social and company events (virtual and in-person).
- A diverse, friendly, and international environment.
- Modern office in central Copenhagen or central Oslo.
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