Relationship Builder and Growth Champion

2 weeks ago


Taastrup, Høje-Taastrup Kommune, Denmark The HubDanske Bank Full time
About the Job

We are seeking a Relationship Builder and Growth Champion to join our exceptional CX team at Neurons. In this role, you will be responsible for fostering strong relationships with clients, identifying opportunities for growth, and driving customer success throughout their lifecycle.

Key Responsibilities:

  • Foster strong relationships with clients to understand their needs and preferences
  • Identify opportunities for growth and develop strategic plans to drive customer success
  • Monitor clients' usage of our products/services and provide guidance on how they can maximize value
  • Effectively handle and address customer issues both general and individual
  • Stay current and develop new uses for Neurons' innovative products and features that align with customer business needs and goals
  • Collaborate with Sales, Marketing, and Product to advocate for customer needs and provide quality feedback
  • Ensure all activities, both customer-facing and administrative, are concluded in a way that aligns with the agreed-upon level of quality and timeframe
  • Provide customers with onboarding and continuous training in how to get the most value out of Neurons' services
  • Ensure the overall health of your portfolio and make sure dormant customers are reactivated
  • Take part in cross-departmental initiatives


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