Client Relationship Manager

1 week ago


Copenhagen, Copenhagen, Denmark Saxo Group Full time

We value open feedback and supportive team environments enabling employees to grow and fulfil their career aspirations.

Account Manager (Danish speaking), Saxo Institutional Service

We are looking for an energetic colleague who can help us support our biggest partners and clients. This position is not commercially focused, but a Customer Success (Customer Service) role.

You will be working closely with colleagues from many different cultures and backgrounds. Our team is passionate about delivering excellent results and creating a positive experience for our clients.

Your responsibilities will include:

  1. Key point of contact for day to day, operational queries and escalations for your own portfolio of institutional clients
  2. Actively participating in the development of our partners through education
  3. Dealing with clients' queries and resolving escalations
  4. Investigating complex partners' requests together with specialists and relevant stakeholders
  5. Identifying customer needs and being the voice of the client within our organisation
  6. Owning projects to improve/develop services that result from customers´ needs


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