Travel Program Manager Senior
4 days ago
Job Description
\We are seeking an experienced Senior Account Manager – Business Travel Industry to join our team at Goodwings. As a key member of our customer success team, you will be responsible for managing the entire client journey from onboarding to implementation, adoption, and retention of client accounts.
\You will work closely with our clients to understand their business objectives and develop tailored solutions to optimize their travel programs, drive adoption and behavior change, and ensure long-term client success.
\Responsibilities
\- Client Management: Manage the full process, from onboarding to implementation, adoption, and retention of client accounts.
- Travel Program Optimization: Drive adoption and behavior change by educating clients on optimizing their travel programs, including policy adherence, supplier usage, and cost-saving strategies.
- Supplier Negotiation: Negotiate supplier agreements to secure competitive rates and ensure clients receive the best value.
- Data Analysis: Analyze and act on travel data to provide insights that help clients optimize their travel habits and achieve cost savings.
- Client Relationship Building: Foster strong client relationships through regular engagement, ensuring satisfaction and identifying upselling opportunities.
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