Help Desk Expert

6 days ago


Copenhagen, Copenhagen, Denmark Laerdal Copenhagen Full time
About the Job

We are looking for an engaged and hands-on IT Support Specialist to join our team at Laerdal Copenhagen. The successful candidate will become an essential part of local and global technical support teams, providing frontline support to our 140 colleagues in Copenhagen.

Responsibilities will include operating the asset management system, managing warranty-related support cases, and maintaining meeting rooms and physical access security systems. You will also respond to new tickets, ensure timely processing, and hand over second-level support tickets to the right resources.

To succeed in this role, you must possess hands-on experience with Windows, macOS, and Office 365, as well as familiarity with M365 Admin tools and AV/meeting room tech. A proactive and solution-oriented mindset, strong communication skills, and a service-minded approach are essential. Additionally, curiosity and willingness to grow with our tools and platforms are highly valued.


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