Help Desk Technician
2 days ago
We are expanding our presence in the Copenhagen area and seeking highly skilled professionals to join our team as Junior IT Supporters.
As a Junior IT Supporter, you will be responsible for delivering onsite IT support and services to clients in Denmark. You will work collaboratively with our global teams to ensure high-quality service delivery.
Key responsibilities include:
- Providing onsite IT services and support
- Supporting local IT infrastructure
- Collaborating with business teams on IT-related matters
- Providing user training and onboarding
- Supporting meeting rooms and AV equipment
- Supporting end-user equipment as per client standards
- Assisting in IT project implementation as assigned by Lead or IT Operations manager
Requirements:
Junior: A degree in IT/Computer Science and 2-3 years of IT support experience.
Standard: A degree in IT/Computer Science or relevant field and 3-6 years of IT support experience.
Desirable skills and qualifications:
- Fluent in oral and written Danish and English.
- Service management program (ITIL foundation certification preferred)
- Experience with ITSM tools like ServiceNow and ticket handling
- Good technical knowledge in Microsoft, Windows 10, O365 environment, hardware; infrastructure and IOS devices
- Experience with AV equipment support (e.g. meeting rooms, videoconferencing, MS teams)
Working at HCLTech:
- Competitive salary and performance bonuses
- Opportunity for career progression
- International team environment
- Professional onboarding and ongoing trainings
- Health insurance
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