Customer Success Professional
8 hours ago
The Customer Success Professional role at GTT Communications, Inc. is a key component of our customer-centric approach. As a Customer Success Professional, you will build lasting relationships with our most valued clients, helping them achieve business value at every stage of their lifecycle.
**Key Responsibilities:**
- Be a pillar of effective communication, establishing relationships with peers and customers.
- Proactively engage with customers throughout their lifecycle as a GTT customer.
- Serve as the single point of contact, ensuring satisfactory resolution of issues, including coordination of cross-departmental GTT resources.
- Provide new client onboarding, introducing them to the customer portal, key processes, and first invoice review.
- Highly engaged in customer issue resolution and handling escalations in real-time with the appropriate team to avoid further management involvement.
**Requirements:
- Excellent written and verbal English communication skills.
- Proven delivery of high-quality, consistent customer service and commercial awareness.
- Experience of contract negotiation and supplier management.
- Sound systems and IT literacy (ITIL Foundation Qualified preferred).
- Flexibility and willingness to travel within Europe (or further) when business needs dictate.
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