Customer Success Director
4 days ago
About the Role
">We are seeking a Customer Success Director to drive growth and loyalty in our key customer relationships. As a primary liaison with our customers, you will be responsible for making sure we meet or exceed their expectations in all interactions.
">You will leverage your network in the life and pension industry to understand market dynamics and opportunities, and develop customer success plans that outline critical success factors and metrics for success.
">Your responsibilities will include:
">- ">
- Driving initiatives to improve customer loyalty and satisfaction scores across all decision makers and influencers in the customers' organization.">
- Developing customer success plans that outline critical success factors and metrics for success.">
- Managing ongoing and project-based service deliveries to the customers.">
- Influencing the customers' future lifetime value of using our offerings.">
- Expanding revenue through cross-sell, up-sell, and identification of opportunities with non-customers.">
- Optimizing, tracking, and analyzing performance.">
- Securing contract renewal dialogues with decision makers and influencers within the customers' organizations.">
About You
">We envision that you have extensive experience working with leading customers in the life and pension industry, a profound understanding of how IT, software, and process optimization can accelerate customer value creation, and proven ability to collaborate and build strong relationships with senior-level executives.
">You should also be a great facilitator and driver of workshops, brainstorming sessions, post-implementation analysis, and customer meetings, able to create new business opportunities through in-depth conversations and relationship building, as well as possess project management and service delivery management skills.
">About the Offer
">We offer a challenging and exciting role in Edlund, where you will be involved in many critical processes and decisions at both the customer and Edlund levels. You will be a key contributor to the development and implementation of initiatives to secure stellar customer journeys and high customer satisfaction and loyalty.
">The estimated salary for this position is approximately $120,000 - $180,000 per year, depending on location and experience.
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