Customer Success Director
2 weeks ago
We are seeking a highly experienced Customer Success Director to join our team at Edlund, a leading provider of life and pension software in Denmark. In this key role, you will be responsible for developing and managing strategic customer accounts, driving initiatives to improve customer loyalty and satisfaction, and expanding revenue through cross-sell, up-sell, and identification of opportunities with non-Edlund customers.
Responsibilities- Develop and execute customer success plans that outline critical success factors, metrics for success, and potential issues.
- Manage ongoing and project-based service deliveries to customers, ensuring they get the most out of Edlund's offerings.
- Influence customers' future lifetime value of using Edlund's solutions, optimizing, tracking, and analyzing performance.
- Proactively secure contract renewal dialogues with decision makers and influencers within customers' organizations.
- Direct and C-level stakeholder management across entire customer organizations.
- Extensive experience working with leading customers within the life & pension, Insurance, or Wealth Management segments of the Financial Industry.
- Profound understanding of how IT, software, and process optimization can accelerate customers' value creation.
- Proven ability to collaborate and build strong relationships with senior-level executives across commercial and corporate functions.
- Ability to create new business opportunities through in-depth conversations and relationship building – both with existing and potential new customers.
- Project management and service delivery management expertise.
- Inspirational attitude and a team-player mentality.
- Fluency in both Danish and English – both written and oral.
At Edlund, we pride ourselves on being the leading provider of life and pension software in Denmark, servicing 2 out of 3 life and pension policies in the country. Our company has been in operation for 32 years, employing approximately 150 people, with a majority based in Denmark and the rest in Warsaw, Poland. We offer a unique modular standard software platform that unlocks synergies among Danish life & pension providers.
What We OfferWe provide a challenging and exciting key role in Edlund, offering many opportunities for personal and career development as part of KMD. As our Customer Success Director, you will be a key contributor to the development and implementation of initiatives to secure stellar customer journeys and high customer satisfaction and loyalty. With a competitive salary range of DKK 900,000 - 1,200,000 per annum (approximately USD $130,000 - $170,000), you will have the opportunity to grow your career and increase your earning potential.
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