IT Support Specialist
2 weeks ago
At Exerp, we're dedicated to helping large enterprises in the fitness and leisure industry optimize their member management. To achieve this, we rely on cutting-edge data insights that enable us to streamline, control, and scale our operations.
We're seeking a skilled IT Support Analyst to join our team in Copenhagen, Denmark. As an integral part of our IT infrastructure, you'll play a crucial role in ensuring the stability, security, and performance of our SaaS solutions.
Your responsibilities will include:
- Administering, configuring, and maintaining IT infrastructure, including cloud software, networks, and security systems
- New user onboarding, asset, and access management
- Providing daily IT user support through tickets and Slack
- Managing Office 365 applications, including Exchange, SharePoint, Teams, OneDrive, and Azure AD
- Setting up Windows workstations, Apple Macs, and Android/iOS mobile devices for employees
- Troubleshooting hardware, software, and network issues
- Collaborating with internal teams to ensure seamless IT operations
- Documenting IT procedures and providing user training when needed
To succeed in this role, you should possess:
- Ideal experience as an IT Support Analyst, System Administrator, or similar role (2+ years)
- Familiarity with Office 365 administration (Exchange, SharePoint, Teams, OneDrive, and Azure AD)
- Excellent communication skills and a proactive approach to problem-solving
- Understanding of IT security best practices
- Ability to diagnose and resolve technical issues effectively
- Strong English language proficiency is required; Danish is a plus but not necessary
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