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Customer Service Representative
2 months ago
The Opportunity
We are seeking a skilled Customer Service Representative to join our Cardiac Rhythm Management Division in Denmark.
In this role, you will provide exceptional service to internal and external customers, ensuring timely and accurate order processing, pricing, and billing inquiries, as well as handling service requests.
Key Responsibilities:
- Receive and process orders from customers via email and phone.
- Execute invoicing in a timely and precise manner, including electronic invoicing.
- Handle customer complaints, investigate issues, and provide necessary credit/debit notes.
- Maintain daily contact with company-approved couriers for regular pick-ups and deliveries, investigating claims and following up on emergencies.
- Manage backorders, working closely with the Sales Team to offer alternative solutions to customers.
- Perform Master Data Maintenance, including customer master data, prices, and material master data.
- Produce relevant paperwork, such as packing lists and proforma invoices.
- Collaborate with internal departments, including Quality and Sales Teams, on FSCA implementation, new product launches, and other initiatives.
- Support the Sales Team during consignment and warehouse counts, generating weekly reports on soon-to-expire products.
- Be responsible for local warehouse activities, including emergency stock handling, packing, and dispatch of products.
Requirements:
- Upper secondary diploma or high school degree.
- Minimum 3 years of experience in Customer Service, with a focus on order entry, claims, and return management.
- Fluent in Danish and English, both written and spoken.
- Expertise in SAP is a plus.
- Knowledge of Microsoft Office.
- Strong team player with a customer-centric mindset.
- Good organizational skills and effective communication.
- Ability to work in a fast-paced environment with multiple deadlines.
Working at Abbott:
- Join a global company with a strong commitment to innovation and customer satisfaction.
- Enjoy a dynamic work environment with opportunities for growth and development.
- Be part of a team that values diversity, inclusion, and work-life balance.
